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Freshness & Shipping Policy
Exceptional Experience
At Sugar Rush, we take pride in crafting small-batch, gourmet treats made with love and care. Every order is freshly prepared, ensuring that you receive the highest quality popcorn, cookies, and pralines. Here’s what you can expect when it comes to shipping:
Our Process
Freshly Made, Just for You – All of our treats are handcrafted in small batches within 2–3 days of receiving your order to guarantee freshness.
Fast Turnaround – Once your order is ready, we ship it within 24 hours to ensure it arrives as fresh as possible.
Custom Orders – Need something extra special? Customized orders may require additional time, and we’ll keep you informed every step of the way.
Shipping & Delivery
Tracking Provided – As soon as your order ships, you’ll receive a tracking number so you can follow its journey.
Shipping Speed Varies – The delivery timeframe depends on the shipping option chosen at checkout. Please allow for potential carrier delays, especially for time-sensitive gifts.
We’re Here to Help – While we do everything we can to get your treats to you on time, once your package is in the hands of the carrier, delivery speed is unfortunately beyond our control. If you experience delays, we recommend reaching out to the carrier first, but we’re always happy to assist however we can.
For best results, we recommend ordering early for holidays and special occasions to allow for any unexpected shipping delays.
Thank you for choosing Sugar Rush—we can’t wait to sweeten your day! 💖
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